Delivery

DELIVERY

Unless an item is being specially made for you or ordered (anything personalised), delivery is normally within five to seven working days, often much sooner.  If it is personalised then we normally take between 10-14 days to dispatch. If you have a query about delivery for a product which you have already ordered, please contact us at info@thepaperstar.co.uk

We take pride in giving great service, and that includes efficient delivery. However, there are rare occasions where external factors completely outside of our control can delay a parcel, despite our best endeavours, so we do ask for your patience and cooperation in these circumstances.

Delivery Charges:

Light Items £1.50

Small Parcel £4.50

Medium Parcel £6.50

Larger Parcel UK Mainland not including Highlands, Islands or Northern Ireland £10.50

Larger Parcel to Highlands, Islands & Northern Ireland £15

Height Chart UK Mainland not including Highlands, Islands or Northern Ireland £22

Height Chart Highlands, Islands & Northern Island £42

Overseas delivery is available. Delivery is charged in accordance with the size and destination address of the order. Please contact us at info@thepaperstar.co.uk for details.

RETURNS

In the unlikely event that a parcel arrives damaged or faulty, or if you wish to return it, you must contact our customer services team within 8 working days of receiving your parcel. All returns unless faulty or damaged, are made at cost to yourself.

Items need to be returned within 28 days in the original packaging and in a resalable condition. Personalised items that are specially made, or ordered, with your choice of name, fabric, message or other customised aspect that makes the item unique to your requirements and therefore cannot be resold are non returnable unless faulty.

We will process a refund of your order payment directly to your payment debit or credit card within 30 days at the very latest, subject to compliance with the Returns Policy and Making Returns as well as Returning Items set out in our Terms and Conditions.